Refund policy

Returns
YOUR RIGHT TO CANCEL
If you are contracting with us as a consumer online, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the product(s) you ordered.
If you wish to cancel a product you have ordered from us, please be aware that statutory rights of cancellation under the Regulations do not apply to certain products with a hygiene seal where the seal is broken.
Exercising your right to cancel
To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods you ordered, which you can do by contacting us by email, phone or in writing.
You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us. Any initial delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.
Products should be returned unopened in the original packaging.
You must return the goods to the following address:
Muntons PLC
Cedars Maltings,
Stowmarket,
Suffolk IP14 2AG UK

We will process your refund within 14 days of receipt of the product(s).
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
RETURNED PRODUCTS LOST OR DAMAGED IN TRANSIT
If you choose to return any products to us whether under YOUR RIGHT TO CANCEL, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
SUBSCRIPTION ORDERS
If you sign up for a subscription service (Your Subscription), you will be entering into a [6] month contract and unless cancelled within 14 days of receiving your first order as set out under ‘Exercising your right to cancel’, you will be obliged to make at least 6 monthly payments. Thereafter, you can cancel Your Subscription through Your Account up to 14 days before the next payment is due.